Skill
Skills are lazy prose procedures for classes of analytical reasoning — how the agent thinks through an analysis, not what exists in the data.
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---
name: pipeline-review
description: How to review sales pipeline health — stage coverage, aging, and slippage risk
enabled: true
---
# Pipeline Review
1. Coverage: compare open pipeline to quota by stage.
2. Aging: flag deals past the median days-in-stage for their stage.
3. Slippage: list deals whose close date moved more than once this quarter.---
name: churn-investigation
description: How to investigate customer churn — identify signals, segment by cohort, surface patterns
enabled: true
---
# Churn Investigation
When investigating churn, start with these signals:
1. Usage decline — see @customer.active_subscription_count.description
2. Pending cancellation — see @subscription.is_pending_cancellation.description
3. Support escalation — see @glossary.at_risk.description
Cohort the analysis by signup quarter. The team's working definition of churn
is in @glossary.logo_churn.description.
For a past investigation:
- @/.lynk/domains/core/skills/churn-investigation/examples/enterprise-churn-2024-q3.md